Terms of Service

Last updated: 1/31/2026

1. Introduction

Welcome to BestVisa. By accessing or using our service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Definitions

  • "Service" refers to BestVisa (a New Zealand visa information service combining plain-English guides with an AI assistant) and all related services.
  • "User", "you", or "your" refers to the individual or entity using our Service.
  • "Company", "we", "us", or "our" refers to Upgrowth Limited.

3. User Accounts

You must register for an account to use certain features of the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Subscriptions and Payments

Subscription fees are billed in advance on a recurring basis (monthly or annually) depending on your chosen plan.

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

Refunds are handled on a case-by-case basis. Contact support@upgrowth.co.nz for refund requests.

5. Acceptable Use

You agree not to: (a) violate any laws or regulations; (b) infringe on intellectual property rights; (c) transmit malicious code; (d) attempt unauthorized access to our systems; (e) harass, abuse, or harm others.

6. Termination

We may suspend or terminate your account if you violate these Terms or engage in fraudulent activity. You may terminate your account at any time by contacting support@upgrowth.co.nz.

7. Limitation of Liability

To the maximum extent permitted by law, Upgrowth Limited shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service.

8. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand.

9. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes via email or through the Service.

10. Contact

For questions about these Terms, contact us at support@upgrowth.co.nz.

Terms of Service | BestVisa